FAQ

 

What is your shipping policy?

We are so excited you wanna "REBOUND", but there are a few things you gotta know about our shipping policies before you place your order! While we always hope for the best, sometimes there are incidents with shipping that we have no control over. We will always do our best to get your product to you but do not control the mailing systems. 

DOMESTIC

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INTERNATIONAL

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Is SHOREN all natural?

While we would love to create a 100% natural product for you and us, it just wasn't possible with using a synthetic keratin. Our aromas are though and thats something to be excited about. Most people experience sensitivities from synthetic aromas, so we decided to seek out the highest quality in naturally derived ingredients for the safety and comfort of all our patrons. We're pretty pumped on how we smell, what do you think? 

 

Why only 2 products?

We decided we didn't want to put anything out into the world that we weren't completely obsessed with ourselves. In doing so, we spent a ton of time working on creating the perfect product. We also aren't patient enough to wait 10 years to release a full line of hair care products... our solution you ask?! We are going to work with our chemists on creating a new product every year that we think you will absolutely love and need and give them each their own time to shine. Keep your eyes wide open for more to come!

 

What was REBOUND designed for exactly?

"Rebound" was created for all you girls out there that know your hair needs a little love but everything else available is weighing your hair down. We designed our product to be light and weightless while repairing hair and reducing problematic frizz most girls experience when their hair is processed. Its best to ask your service providers if we are a match made in heaven(though I'm sure we are). 

 

What if I don't love the product?

All purchases are final and non refundable from online sales. If you are interested in trying the product before purchasing it then we recommend visiting a salon that carries Shoren to trial the product. If this is something you are unable to do then we suggest doing your own research on the ingredients of our products to ensure they are a compatible fit for you.

 

Where does that $1 from each bottle purchased go?

We are proud lovers and supporters of the LGBTQ community and want to do our best to aid those in need. At the end of each year we are going to assess exactly where we are needed and donate monies collected from each bottle purchased on your behalf.